Shipping policy

Thank you for shopping with Fambeo! Here's everything you need to know about how we ship your orders.

Where We Ship

We currently ship to addresses within the United Kingdom only.

Free Shipping

We're pleased to offer free Standard shipping (3-5 working days) on all orders — no minimum spend required. For Express shipping (1-2 working days) we charge which will show during checkout.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You'll receive a confirmation email once your order has been dispatched.

Delivery Timeframe

Once dispatched, orders are typically delivered within 3–5 business days. Please note that delivery times may be affected by busy periods, adverse weather, or carrier delays outside of our control.

Order Tracking

Where available, a tracking number will be provided in your dispatch confirmation email so you can follow your order's progress.

Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will leave a notification with instructions on how to arrange re-delivery or collection. If an order is returned to us due to an incorrect address or failure to collect, we'll get in touch to arrange re-shipment (additional shipping charges may apply).

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us at [your contact email] within 14 days of the expected delivery date and we'll do our best to resolve the issue promptly.

Questions?

If you have any questions about your shipment, please don't hesitate to reach out to us at [your contact email or support link].