Refund policy
Thank you for shopping with Fambeo. We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused and in their original packaging, with all tags and accessories included.
Items that are damaged, used, or not in their original condition may not be accepted.
How to Start a Return
To initiate a return, please contact us at [your contact email] with your order number and reason for return. We'll provide you with instructions on how to send your item back to us.
Refunds & Exchanges
Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, you can choose either:
- A full refund to your original payment method (processed within 5–10 business days), or
- An exchange for another item of equal value.
Please note that original shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable or digital products
- Perishable goods
- Items marked as final sale
Questions?
If you have any questions about your return, please contact us.